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Terms of Service
You must be at least 21 years of age or older or of legal age within your state to order cigarettes from EU-Cigs.com. By accepting these terms and conditions you are indicating you are of legal age to purchase cigarettes. To misrepresent your age is a felony charge. Those found falsifying their age will be prosecuted by the law.
Surgeon General's Warning
The Surgeon General has advised that smoking is hazardous to your health.
Cheap cigarettes sold at EU-Cigs.com are for personal use and not for resale.
The cigarettes and tobacco you buy are made in Europe, and are to European specification unless otherwise stated. EU-Cigs.com will endeavor to provide the Customer with the product of their choice however, where this is not possible, the Company will notify the Customer via email or telephone. EU-Cigs.com accepts no liability for the non-availability of any products. In the event that the Customer's chosen product is not available, a refund or credit note will be offered to the Customer.
Goods are delivered by Registered Mail and need to be signed for upon arrival. In the unlikely event that your goods are not received in good time, please email us at email@example.com quoting your order number. If you are not able to quote the order number, please provide your name, the delivery address and the approximate date of your order. We will attempt to track the order but should we be unable to do this, we will replace the goods free of charge.
The average delivery time to United States is 2 - 3 weeks and to other countries the average delivery time is 1 - 3 weeks. In some rare occurrences your packages may be delayed in the process of shipping, please let us know so we can attempt to track your packages. In the even that you do not receive your packages within 25 days, these packages are declared lost or stolen and we guarantee to resend you the packages or to fully refund you the money for your order.
All orders are shipped within 24 hours once your credit card has been validated, excluding weekends and holidays. In the event that your order is split up into two or more parcels, the parcels are shipped at a rate of one a day. Since these parcels are shipped on different days, there is a chance that their arrival could be a few days apart. In order to avoid fraud and to protect our valuable customers we ship via Registered Priority mail only. ??? Because of the incidents in New York, US mail service may be slower than usually.
We want you to be totally satisfied with anything you order from us. Inspect your purchase immediately upon receipt. If you are not satisfied with the condition of the products, or the products are faulty or incorrect, let us know and we will give you return instructions. Then, return the unused merchandise within 10 days of receipt and we will exchange the merchandise or refund your credit card. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. EU-Cigs.com cannot be held responsible for variations in the quality of the products caused by or owing to the acts and or omissions of the manufacturer or manufacturing process.
Cancellation of order
In case you need to cancel your order, you are able to do so without any reason within 12 hours, please email us at firstname.lastname@example.org asking to cancel your order.
In the unlikely event that a faulty or incorrect order is received by the Customer, the Company will replace it immediately following our subsequent receipt of those goods. If this is not possible we will make a full refund of the purchase price. Such Goods must be returned to us within 10 days of receipt. The Customer will be responsible for arranging return transportation, and postage costs thus incurred will be on Customer's account without subsequent reimbursement. Should your goods be seized by Customs and Excise, we are unable to refund any monies until the appeals procedures have been undertaken and confirmation of the outcome has been received within seven days of its conclusion in writing to the Company. In the unlikely event that goods are not subsequently returned to you by the Customs and Excise, and having complied with the Company's Terms and Conditions, we will replace your order FREE OF CHARGE.
Online Transactions Security
Secure On-Line Credit Card Transactions using our on-line shopping basket you can browse our site and collect items as you go. Items that are placed in the shopping basket can be reviewed and removed at any time throughout your visit. When you have completed selecting your purchases proceed to the checkout where you will be prompted for your personal details. When the order is processed it will be encrypted and passed directly to the banking system for your security and peace of mind. As a company, we have no access to, nor do we hold any of your credit card details. The system we use is fully automated, and fully controlled by our billing provider.
International Duty Laws
It is your responsibility to determine whether Internet purchases of cigarettes in your area are prohibited under local laws. In the event that you are charged duty upon receiving your parcel you have a choice to pay the duty or refuse the package, in which case the package will be returned to us and you will receive a refund for the order.
By accepting these terms and conditions of sale you are also stating that you have read the EU-Cigs.com policies section and agree to those policies as set forth.
Is it legal to resell cigarettes ordered from EU-Cigs.com?
No. This is against the law in any country of the world.
Is it legal to ship cigarettes and tobacco?
Yes, it is absolutely legal if company sends tobacco products to customer for its personal use, and customer is of a legal age.
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